WHO IS PALMILLA LUXURY VILLAS?
Expertise. Integrity. Professionalism.
Travel agencies are the vacation experts. They employ professionals that have up-to-date knowledge on travel industry trends; they maintain valuable connections with the world’s leading suppliers like airlines, hotels and tour companies, and they have the resources to design a vacation experience perfectly suited to your travel style, needs, and most importantly – budget.
As the online vacation travel industry continues to grow, more and more websites flood the internet advertising “Book It Yourself” vacations with a few clicks of the mouse. In reality, many of these sites can be tedious to use and offer vacation packages that are inflexible and clouded in fine print.
In recent years “Rent by Owner” websites have also become so numerous that it’s difficult to know which sites are trustworthy sources for booking a vacation property. These types of websites have also attracted many unscrupulous people seeking to defraud innocent renters through:
Payments for reservations have already been made well before people discover that the listing was fraudulent.
Outdated or graphically enhanced images of the property which do not accurately reflect its current state.
The use of unprofessional rental contracts and fine print to create inflexible rental agreements that can jeopardize the customer.
A TRUSTED AND ACCREDITED TRAVEL AGENCY
PalmillaLuxuryVillas.com is a licensed, accredited travel agency. We belong to several independent organizations like the Better Business Bureau, IATAN (International Airlines Travel Agent Network) ASTA (American Society of Travel Agents) and VRMA (Vacation Rental Managers Association) – organizations that make it their business to ensure that we are providing honest, quality service to our clients.
At Palmilla Luxury Villas, a wholly owned subsidiary of Sun Cabo Vacations, our listings represent properties that each of our staff have personally visited and inspected.
- We take our own photographs and publish a complete list of amenities for each property
- We know exactly where the property is located, who owns it and how it is managed and maintained
- We use professional, legal rental agreements and will happily discuss any questions you have about the property and about your reservations.
In business in Los Cabos now for close to two decades, we have developed a customer service philosophy that is based on honesty, integrity, knowledge and communication. When you reserve a property through us we become your advocate – working with the property owners to find you the perfect home at the right price with all the amenities you need. We maintain excellent relationships with the owners of the properties in our collection. As a result, we are able to negotiate on your behalf should you have special circumstances, last-minute changes or particular requests. We also enjoy preferred pricing with many owners due to the high volume of bookings we secure for their properties – fantastic pricing that we pass on to you.
We frequently find that customers who “book direct” lose out on a number of valuable services such as a concierge that will take the time to plan your details with you, generate a professional itinerary, schedule your arrival and departure transfers, book restaurant reservations, etc. You should also be aware there are people looking to defraud unsuspecting customers which does happen all too frequently. When you make your reservation with us – you have a team of 30 people behind you to make sure your vacation is exactly what you envisioned.
When you book with PalmillaLuxuryVillas.com, all of these resources will be available to you.
We offer pre-trip concierge services to help you plan your vacation, such as pre-stocking your villa with food and beverages, arranging chef and butler services and booking fishing expeditions, spa treatments, golf tee-times…
PalmillaLuxuryVillas.com also has friendly staff that live and work in Los Cabos. They know the area well, and are available to you should you require any assistance during your stay with us. Our concierge staff can book activities and arrange villa services upon your arrival at the vacation home, and they are there for you should you have any last-minute requests, or simply need some tips or recommendations for dining, shopping and sightseeing in Los Cabos. Whatever your request – they are there to help.
Please note that all of our concierge services are optional and you will not incur charges for anything without your full knowledge and consent. There is no charge for the concierge, but only for any additional services or activities not included with your rental. As well, our concierge packages are designed to suit all price points – we work with your budget to create a fun and relaxing vacation experience for all of our guests.
IATAN Member in Good Standing
- IATAN – the de-facto standard in Travel Agency Accreditation. IATAN’s Personnel Verification Program is in place to assure that the highest professional standards are met and maintained. Here is a list of some of the requirements for obtaining IATAN membership.
- The business has been in operation for at least one (1) year immediately prior to application and produced at least $20,000 in gross travel income or $200,000 in gross travel sales in the previous twelve (12) months
- have qualified personnel who devote substantially all of their time to the affairs of the business, authorized to make managerial decisions and exercise daily supervision of the business;
- provide proof of the legal form of the business and of a business bank account;
- provide two (2) letters of recommendation from national or international industry suppliers or from a national travel association;
- provide proof of the business listing in a telephone or equivalent directory, website home page or advertisement showing how customers could contact the business;
- provide proof of a valid and relevant errors and omissions insurance policy in the name of the business
- ensure that the business and location are in compliance with all federal, state, county and local laws including but not limited to zoning, registration, business license and, where applicable, provide proof of sellers of travel registration;
- there are no pending or unresolved complaints at state or local consumer affairs offices.
ASTA Member in Good Standing
ASTA – The American Society of Travel Agents. Sun Cabo Vacations is proud to be a member of ASTA and as a member we are bound by the ASTA Code of Ethics. Members of ASTA enjoy an excellent reputation as professional Travel Agents around the globe. The ASTA motto is “Without a travel agent, you’re on your own” – a statement that we firmly believe.
Member in Good Standing with the Vacation Rental Managers Association
Ethical Business Practices
With so many ’Vacation Rental by Owner’ websites on the internet today it’s difficult to know who you can trust. PalmillaLuxuryVillas.com is proud to be a member of the following accredited organizations so that our customers know we uphold honest business practices and a high standard of service in the travel industry.
Flexible Payment Options
As a convenience to our customers we accept Visa, Mastercard, American Express, and Discover Cards. Using your credit card offers you a level of fraud protection from your credit card company, and credit cards have become the preferred form of payment when making purchases online. We also accept cheque, money order and wire transfers at the discretion of our clients.
Tips for Booking Online
While the internet has revolutionized the way customers and companies conduct business, it has also opened the door for many individuals who seek to exploit consumers for their personal gain. We maintain active memberships in the above organizations to prove to our customers that we are a real company employing honest business practices that can be easily and readily verified by several independent sources. When you do decide to do business over the internet, take extra caution with your money. If a company/broker insists on a wire transfer of funds, note that once wired your funds are almost always irretrievable. Unless you have done business with the company before and trust they will deliver the product/service upon payment it is advisable to use a credit card.
Knowledge & Expertise
PalmillaLuxuryVillas.com has one of the largest collections of vacation homes in Los Cabos – we feature beachfront condos, hilltop villas and family-oriented homes, as well as numerous properties that are ideal for kids, couples, groups of friends, and pets too. Using our knowledge and expertise we will find the perfect vacation home for you and your guests.
We know each and every home in our collection. Our staff travel to Los Cabos several times per year to tour properties so that we are personally familiar with their location, amenities and level of luxury. We know exactly which properties are family-oriented, perfect for couples, ideal for a romantic escape or mere steps away from a secluded beach.
PalmillaLuxuryVillas.com has been developing its expertise in the travel industry for nearly a decade, and continues to maintain a solid reputation as one of Los Cabos’ top vacation rental companies. Not only do we offer an unprecedented collection of luxury condos and villas, we also design complete vacation experiences for our clients with our comprehensive menu of services and friendly concierge staff. As well, our strong business ethics and honest customer service philosophy have made us a leader in our field.
Trust an accredited travel agency and book with PalmillaLuxuryVillas.com today!!